FAQ

Common questions from operators and finance leaders.

Straight answers about Absterco Ops, how we engage, and what to expect.

Absterco Ops

Who is the 10-minute audit for?

Mid-market construction, logistics, and manufacturing operators ($20M–$100M+ AUD). If you run a single system end-to-end or are under $20M, the audit likely will not be worth your time — that is by design.

What happens during the audit?

A 10-minute discovery call, then a read-only review of how data flows between field, ops, and finance. No system changes. No prep work from your team. Written findings within 48 hours.

What comes after the findings?

You decide. Most operators who see meaningful leakage move to a scoped implementation sprint, then an embedded ops partnership so the next gap is caught before month-end — not after.

Engagement & Delivery

Where does your infrastructure run?

Production workloads run on AWS and Google Cloud in the region where you operate — aligned to data residency, latency, and compliance for your market. We are not locked to Sydney, US East, or any single availability zone. Engineering delivery spans global time zones with hours overlapped to yours.

How do you price engagements?

Audits are low-friction entry. Implementation is scoped fixed-fee. Embedded ops partnerships are retainer-based. We do not publish commodity dev-shop pricing — every operator stack is different.

Who will we work with day to day?

The engineers and ops leads building your integration — not account managers. You get direct access to the team doing the work.

What documents do we sign?

Implementation and retainer work runs under a master services agreement and statement of work — fixed scope, acceptance criteria, milestone payments, and change-control terms. An NDA is executed when your systems or data require it. The initial diagnostic is read-only and does not require a contract.

What happens in the first two weeks after signature?

Named contacts on both sides, access and environment checklist completed, milestones confirmed against the SOW, and the first delivery cycle underway. Weekly status is standard from week one.

What do we get access to after signing?

Client portal for project status, milestones, billing, and support requests. At handover: runbooks and system documentation your finance and IT teams maintain. Retainer clients receive a named ops lead and defined escalation path.

Still have questions?

Reach out directly — we respond within one business day.